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McDonald's

Fast food restaurant$● Unknown Hours
3.5(1,903)
McDonald's

Classic, long-running fast-food chain known for its burgers & fries.

Photos

All
Latest
Videos
Menu
Food & drink
Vibe
Comfort food
Latte
Hamburger
Breakfast sandwich
By owner
Street View & 360°

What reviewers say

McDonald's reviews reveal mixed experiences with staff friendliness and service quality, alongside complaints about operational hours and discriminatory treatment.

Themes summarized from customer reviews (sample of 8)

Is McDonald's open 24 hours as advertised?

Several reviewers report that despite being labeled 'open 24 hours,' the drive-thru is frequently closed with cones, and phone calls are not answered, especially during late-night hours.

Source: 1 of 8 reviews • Confidence: low (single explicit mention)

How would you describe the friendliness and efficiency of the staff at McDonald's?

Multiple customers praise the staff for being kind, efficient, and quick to address minor order errors without a negative attitude. One reviewer specifically highlighted a young woman and a lead with brown hair and a purple fringe as exemplary.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Are there any reports of discriminatory treatment at McDonald's?

At least two reviews detail instances of perceived racial bias, where a cashier named Michelle allegedly treated customers of color differently from those with lighter skin, affecting both order handling and customer interaction.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

What are common complaints about service quality and order accuracy?

A few reviewers noted significant issues with order accuracy, including completely wrong orders and insufficient items, leading to dissatisfaction and requests for refunds. One manager's behavior was criticized for causing delays and poor service.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

How does McDonald's handle delivery and drive-thru service during late hours?

One review mentions that the manager on the phone exhibited poor manners and attitude, withholding paid-for food from delivery drivers, causing frustration and potential legal action consideration.

Source: 1 of 8 reviews • Confidence: low (single explicit mention)

Ratings

3.5

3.5

1,903 reviews

5
722
4
352
3
338
2
157
1
334

Location

14280 Palm Dr, Desert Hot Springs, CA 92240

Desert Hot SpringsCA92240

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Popular Times

12a
1a
2a
3a
4a
5a
6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p
11p

Amenities & Details

Service options

Curbside pickupNo-contact deliveryDeliveryDrive-throughOnsite servicesTakeoutDine-in

Highlights

Great coffee

Popular for

BreakfastLunchDinnerSolo dining

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Offerings

CoffeeLate-night foodQuick bite

Dining options

BreakfastLunchDinnerDessertSeating

Amenities

Wi-Fi

Atmosphere

Casual

Crowd

Groups

Payments

Debit cardsNFC mobile paymentsSNAP/EBT

Children

Has changing table(s)High chairsKids' menu

Parking

Free parking lotFree street parking

Details

Plus Code
WFWX+6J Desert Hot Springs, California
Timezone
America/Los_Angeles
Google Place ID
ChIJc-WF9lkf24ARiZ_htj3HKWA

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