McDonald's
Classic, long-running fast-food chain known for its burgers & fries.
Location
718 W Highland Ave, San Bernardino, CA 92405
Photos
What reviewers say
McDonald's reviews highlight issues with food quality, customer service, and order accuracy, with some positive feedback on accommodating special diet orders.
Themes summarized from customer reviews (sample of 8)
Is the food at this McDonald's fresh and free of contamination?
One review reported maggots on a burger bun, indicating concerns about food freshness and hygiene. This is a serious issue that needs addressing.
Source: 1 of 8 reviews • Confidence: low (single incident report)
How is the customer service at this McDonald's?
Multiple reviews mention poor customer service, including rude attitudes, ignoring customer requests, and unprofessional behavior from staff. Some customers felt disrespected and had to repeat requests multiple times.
Source: 6 of 8 reviews • Confidence: high (recurring theme)
- Staff often fail to listen to special requests.
- Instances of employees laughing off complaints or displaying unprofessional attitudes.
Are orders typically prepared correctly?
Several reviews note incorrect orders, such as wrong toppings, missing items, and failure to honor advertised specials. Customers often had to remind staff of their requests, leading to frustration.
Source: 5 of 8 reviews • Confidence: medium-high (multiple independent reports)
- Common issues include wrong toppings (e.g., whipped cream on frappes) and missing items from deluxe orders.
Does McDonald's accommodate special diet orders?
One review praised the restaurant for accommodating a custom diet order by providing burgers without buns and extra lettuce in a salad box, indicating flexibility for dietary needs.
Source: 1 of 8 reviews • Confidence: medium (specific positive example)
- Staff were helpful in preparing a special order without buns.
What is the overall cleanliness and atmosphere of the restaurant?
One review mentioned clean restrooms and well-maintained facilities, while another reported a manager taking away an entire order due to a complaint, suggesting mixed experiences with management and service quality.
Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)
- Restrooms were noted as clean and well-maintained.
- Management response to complaints varied, with one instance of order confiscation.
Ratings
3.6
★★★★★3.62,962 reviews
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Details
- Plus Code
- 4PP2+H9 San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJK4ntEKdTw4ARc57VnkMlHZs
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