McDonald's
Classic, long-running fast-food chain known for its burgers & fries.
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What reviewers say
This McDonald's location receives mixed reviews, with some praising the food quality and friendly staff, while others cite issues with slow service, order accuracy, and facility upkeep.
Themes summarized from customer reviews (sample of 8)
Why do some customers find the ordering process slow or frustrating?
Several reviewers mention long lines and slow service, with wait times sometimes exceeding 20 minutes. One review noted issues with the credit card machine being broken, forcing customers to wait in line again to pay. Guests also report difficulty getting drink refills and a general feeling of inefficiency.
Source: 6 of 8 reviews • Confidence: high (recurring theme)
- Pricing keywords: "fair rate", "reasonable price"
What are some concerns about the restaurant's facilities?
Multiple customers mention concerns about the cleanliness of the bathrooms, with one review specifically requesting their removal of the code needed to enter. Another review suggested relocating the restaurant to improve traffic flow and accommodate a drive-through.
Source: 2 of 8 reviews • Confidence: medium (explicit mention)
Have there been issues with order accuracy or fulfillment?
One review described an experience where an app order was cancelled without apology or refund. Another mentioned multiple customers returning with missing items. There are also reports of orders not being ready when indicated, leading to extended wait times.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
- Reported turnarounds: same-day (walk-in), on-schedule
Are there any comments about the staff's friendliness or service?
Experiences with staff vary. One review highlighted a particularly friendly employee named Madison. However, other reviews describe staff as unfriendly, short, or even dishonest. One review mentioned serious incompetence from the night crew.
Source: 3 of 8 reviews • Confidence: medium (conflicting reports)
Is this McDonald's open 24 hours?
One review indicates the restaurant was closed despite being advertised as open 24 hours. Other reviewers have mentioned inconsistent hours.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Are there any restrictions on what guests can do while waiting to order?
One review noted being asked to leave while reading a book and waiting to order, even after stating they intended to purchase food.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
3.9
★★★★★3.91,261 reviews
Location
72-755 CA-111, Palm Desert, CA 92260
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Details
- Plus Code
- PJC3+9R Palm Desert, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJN5bPrXT-2oART2XzLq1GDwo
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