Metro Honda

Multiple customers describe the sales staff, including internet salesman Mr. Wu, sales manager Larvele, and delivery specialist Samantha Poblano, as professional, courteous, and helpful, making the leasing and purchasing process smooth.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One reviewer reports that Metro Honda ran their credit without permission despite being a cash-paying customer and charged an unauthorized accessory, leading to a feeling of being scammed.

Source: 1 of 8 reviews • Confidence: low (single negative incident)

A reviewer experienced transmission failure shortly after purchase, found the dealership unresponsive when trying to reach a manager, and was left without a loaner or assistance, describing the situation as a scam and a lemon.

Source: 1 of 8 reviews • Confidence: low (single negative incident)

One customer felt pressured by a service rep to perform unnecessary repairs without a proper inspection, indicating a lack of trustworthiness in service advice.

Source: 1 of 8 reviews • Confidence: medium (specific complaint)

Several reviewers praise the finance department for being helpful, compromising on their needs, and facilitating easy financing, contributing to a positive overall experience.

Source: 2 of 8 reviews • Confidence: high (recurring theme)

Joseph King, Angel, Ivan, and Jimmy (sales manager) are frequently mentioned for their efficiency, communication, patience, and ability to meet customer needs, making them standout associates.

Source: 4 of 8 reviews • Confidence: high (multiple explicit mentions)

A veteran customer specifically recommends asking for Jimmy, the sales manager, for a positive experience, and another reviewer praises Sunday Okonkwo for handling a hybrid purchase smoothly.

Source: 2 of 8 reviews • Confidence: medium (targeted recommendations)