Metropolitan Family Medical Clinics

Multiple customers report excessively long wait times, with some waiting over an hour and a half for appointments that were scheduled. One reviewer waited from 9:30 AM to 1:00 PM for a 9:30 AM appointment, while another waited two hours without being seen.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers criticize the front desk staff for being unprofessional, lacking a welcoming demeanor, and requiring additional training. One reviewer noted that the receptionists were unwelcoming and took an unusually long time to check in, while another mentioned that the receptionists were rude except for one exception.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

Multiple customers praise specific staff members for excellent customer service. Marlene, the two girls at the counter, and Maria are highlighted for being courteous, polite, professional, and helpful, providing a welcoming vibe and efficiently handling front desk administrative tasks.

Source: 3 of 8 reviews • Confidence: medium-high (explicit mention)

One reviewer found the intake paperwork excessive and intrusive, feeling pressured to complete overly invasive personal surveys despite having a routine bloodwork appointment. The reviewer declined to fill it out and left due to feeling harassed.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

okay

Source: 2 of 8 reviews • Confidence: medium (limited evidence)