Metropolitan Family Medical Clinics
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What reviewers say
Metropolitan Family Medical Clinics receives mixed reviews, with notable complaints about staff rudeness, long wait times, and poor communication, alongside positive feedback on patient care.
Themes summarized from customer reviews (sample of 8)
How is the staff behavior at Metropolitan Family Medical Clinics?
Several reviewers describe the staff as rude, uncaring, and unprofessional, with frequent complaints about dismissive attitudes and long wait times. One review specifically mentions inappropriate comments from doctors. However, one review praises the staff as friendly and dedicated.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
What are the typical wait times at the clinic?
Multiple customers report excessively long wait times, often 2+ hours for appointments, despite the clinic being nearly empty at times. One review notes a 3-4 hour wait for paid consultations.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
How reliable is the clinic's phone service?
Several reviewers mention that phone calls are rarely answered and when answered, the responses are often nasty or dismissive.
Source: 3 of 8 reviews • Confidence: medium (limited evidence)
Are there any positive aspects mentioned about the clinic?
One review highly praises the clinic, highlighting the dedication of a specific doctor (Alma) and the friendly, helpful nature of the front desk staff, though it notes the front desk staff could improve communication skills.
Source: 2 of 8 reviews • Confidence: medium (explicit mention)
What specific issues are noted regarding patient care and administrative tasks?
One review details a frustrating experience with the clinic's inability to fill out disability forms for maternity leave, leading to legal considerations. Another mentions poor time management and a lack of basic communication skills among front desk personnel.
Source: 2 of 8 reviews • Confidence: medium (specific complaints)
Ratings
2.0
★★★★★2.0117 reviews
Location
742 W Highland Ave, San Bernardino, CA 92405
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Planning
Payments
Details
- Plus Code
- 4PP2+G5 San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJCacVD6dTw4ARWpMLPui2v34
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