Mission Trail Clinica Medica Familiar

Multiple customers report significant delays and changes to scheduled appointments without clear communication. Some patients waited over three hours for appointments that were rescheduled or delayed due to provider availability, leading to frustration and missed personal commitments.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Front desk staff receive mixed feedback. Several reviewers praise a specific medical assistant named Maria S. for being exceptionally helpful and courteous, while others criticize front desk workers like Kris for unprofessional behavior, including long hold times, unclear communication, and hanging up on patients.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

Several reviews indicate poor responsiveness. Patients report being kept waiting for provider calls without voicemails, and when they inquired about delays, they received vague or no answers. One reviewer mentioned being placed on hold for extended periods without resolution.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

One reviewer detailed extensive billing problems, including double billing despite insurance coverage and failure to resolve the issue even after contacting the office manager. This reviewer reported ongoing fraudulent charges and damage to their credit score.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

Positive experiences highlight excellent care from specific providers like Dr. Adolfo Quiroga and nurse Breayr Herring, with patients appreciating the quality service and compassionate interaction. However, negative experiences emphasize long wait times, poor communication, and a lack of follow-through on appointments and billing.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)