Mission Trail Clinica Medica Familiar
Location
31946 Mission Trail A, Lake Elsinore, CA 92530
Photos
What reviewers say
Mission Trail Clinica Medica Familiar receives mixed reviews, with praise for some staff and complaints about scheduling delays, communication issues, and billing problems.
Themes summarized from customer reviews (sample of 8)
How reliable are appointment times at Mission Trail Clinica Medica Familiar?
Multiple customers report significant delays and changes to scheduled appointments without clear communication. Some patients waited over three hours for appointments that were rescheduled or delayed due to provider availability, leading to frustration and missed personal commitments.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
What is the quality of customer service at the front desk?
Front desk staff receive mixed feedback. Several reviewers praise a specific medical assistant named Maria S. for being exceptionally helpful and courteous, while others criticize front desk workers like Kris for unprofessional behavior, including long hold times, unclear communication, and hanging up on patients.
Source: 3 of 8 reviews • Confidence: medium (conflicting themes)
How responsive is the clinic to patient inquiries and appointment changes?
Several reviews indicate poor responsiveness. Patients report being kept waiting for provider calls without voicemails, and when they inquired about delays, they received vague or no answers. One reviewer mentioned being placed on hold for extended periods without resolution.
Source: 4 of 8 reviews • Confidence: medium (recurring theme)
Are there issues with billing and insurance processing?
One reviewer detailed extensive billing problems, including double billing despite insurance coverage and failure to resolve the issue even after contacting the office manager. This reviewer reported ongoing fraudulent charges and damage to their credit score.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
What are the overall patient experiences with medical care and staff?
Positive experiences highlight excellent care from specific providers like Dr. Adolfo Quiroga and nurse Breayr Herring, with patients appreciating the quality service and compassionate interaction. However, negative experiences emphasize long wait times, poor communication, and a lack of follow-through on appointments and billing.
Source: 3 of 8 reviews • Confidence: medium (mixed evidence)
Ratings
4.6
★★★★★4.6533 reviews
Hours
Popular Times
Amenities & Details
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Amenities
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Details
- Plus Code
- MP43+PF Lake Elsinore, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ6U3tR7mb3IARwD-4VE78Q8Q
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