Moss Bros. Auto Group

Multiple customers highlight the dealership's flexibility, noting that staff went out of their way to accommodate late arrivals and provide efficient service, such as opening doors after closing time for specific individuals.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Flexible service hours for select customers
• Opened doors late for late arrival

One reviewer reported feeling treated poorly during a used Ram purchase, experiencing pushback on addressing post-purchase issues without providing a rental vehicle, leading to dissatisfaction despite prior loyalty.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

• No rental provided for service delay
• Issues resolved out-of-pocket

A reviewer claimed the dealership lied about accepting a coupon for an oil change, stating the location could not perform the service despite clear coupon terms, leading to a negative experience.

Source: 1 of 8 reviews • Confidence: medium (direct accusation)

• Coupon misrepresented for oil change

Several reviewers praised individual staff members—Glenn Moss, Eric, Jesus, and Alfredo R.—for exceptional customer service, describing them as patient, polite, and making customers feel valued, which contributed to positive experiences.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Staff named specifically for good service
• Family-like treatment mentioned

One critical review stated the dealership no longer services vehicles older than 2016, regardless of mileage, which the reviewer found problematic given the prevalence of older cars on the road and the brand's reputation for longevity issues.

Source: 1 of 8 reviews • Confidence: low (single negative claim)

• No service for vehicles older than 2016