Moss Bros. Chevrolet
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What reviewers say
Moss Bros. Chevrolet receives mixed reviews, with praise for friendly sales staff and smooth transactions, but criticism for poor service, communication issues, and harassment.
Themes summarized from customer reviews (sample of 8)
Is the sales staff at Moss Bros. Chevrolet friendly and helpful?
Multiple customers highlight the friendly and honest nature of the sales staff, with specific mentions of individual salespeople like Pablo and Dakota making the buying process easy and pleasant.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
How is the service department's responsiveness and assistance?
Several reviews criticize the service department for dismissive behavior, lack of assistance, and poor communication regarding warranties and vehicle issues, while one review notes a quick but distant resolution of a car from another dealer.
Source: 3 of 8 reviews • Confidence: medium (mixed evidence)
Does Moss Bros. Chevrolet provide good financing explanations?
One review specifically praises the financing team for clearly explaining each line of the financial agreement, indicating a positive experience with financing.
Source: 1 of 8 reviews • Confidence: medium-high (explicit mention)
Are there issues with vehicle repairs and warranty coverage?
One customer reports being told they lack an international warranty but could obtain a different warranty with a phone call, yet were not assisted with a tire issue, leading to dissatisfaction.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Is there a problem with post-sale communication and follow-up?
One reviewer expresses extreme disappointment over a prolonged vehicle repair period without clear communication, and another mentions harassment via calls and texts despite being on the National Do Not Call Registry.
Source: 2 of 8 reviews • Confidence: medium (conflicting themes)
How does Moss Bros. Chevrolet handle used car purchases?
One review notes a promising start to a used car purchase but reports a shift to unfriendly staff, delays, a stained vehicle, and missing basic accessories like car mats, leading to a negative overall experience.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Ratings
4.0
★★★★★4.01,424 reviews
Location
12625 Auto Mall Dr, Moreno Valley, CA 92555
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Planning
Payments
Details
- Plus Code
- WRPF+PH Moreno Valley, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJhY_V1Yqn3IARsuHjqyKgsZc
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