Moss Bros. GMC
Location
12675 Auto Mall Dr, Moreno Valley, CA 92555
Photos
What reviewers say
Moss Bros. GMC receives mixed reviews, with praise for service quality and professionalism alongside complaints about communication, delays, and dishonest practices.
Themes summarized from customer reviews (sample of 8)
How responsive and communicative is Moss Bros. GMC during the service process?
Multiple customers highlight excellent communication and professionalism, noting that staff like Rizzo, Jeremy, and Manny kept them updated throughout the process. However, one reviewer reported poor communication and a lack of accountability, stating the service center did not meet expectations.
Source: 4 of 8 reviews • Confidence: medium (mixed feedback)
What is the quality of the service and workmanship at Moss Bros. GMC?
Several reviewers praise the quality of service, mentioning ceramic exterior coating, interior protection, and successful repairs like fixing a minor scratch and addressing transmission issues. One reviewer specifically commended Jeremy and Billy for an excellent transmission repair. Conversely, a dissatisfied customer claimed the work was not stood behind and felt misled.
Source: 5 of 8 reviews • Confidence: medium-high (recurring theme of positive experiences)
How reliable is Moss Bros. GMC in meeting promised timelines for service?
While some customers report timely service, one reviewer experienced significant delays, with a truck not being checked for over a week despite initial estimates. This reviewer criticized the service center for poor management and inaccurate scheduling.
Source: 2 of 8 reviews • Confidence: low (limited evidence)
Are there concerns about honesty or ethical practices at Moss Bros. GMC?
One reviewer accused a salesman of lying to consumers to bring them in for negotiations and described a deceptive experience with false promises and misleading information. This contrasts sharply with the positive experiences of other customers.
Source: 1 of 8 reviews • Confidence: low (single negative account)
Overall, would customers recommend Moss Bros. GMC for GMC vehicles?
Positive reviews overwhelmingly recommend Moss Bros. GMC, citing smooth transitions, great deals, and high-quality service. However, the negative reviews strongly discourage patronage due to poor communication, delays, and dishonest practices, creating a mixed recommendation landscape.
Source: 8 of 8 reviews • Confidence: medium (conflicting themes)
Ratings
4.0
★★★★★4.0505 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Planning
Payments
Details
- Plus Code
- WRPF+9M Moreno Valley, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJXZD86Iqn3IARWcA7GyLkHbg
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.