Moss Bros. GMC

Multiple customers highlight excellent communication and professionalism, noting that staff like Rizzo, Jeremy, and Manny kept them updated throughout the process. However, one reviewer reported poor communication and a lack of accountability, stating the service center did not meet expectations.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

Several reviewers praise the quality of service, mentioning ceramic exterior coating, interior protection, and successful repairs like fixing a minor scratch and addressing transmission issues. One reviewer specifically commended Jeremy and Billy for an excellent transmission repair. Conversely, a dissatisfied customer claimed the work was not stood behind and felt misled.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme of positive experiences)

While some customers report timely service, one reviewer experienced significant delays, with a truck not being checked for over a week despite initial estimates. This reviewer criticized the service center for poor management and inaccurate scheduling.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

One reviewer accused a salesman of lying to consumers to bring them in for negotiations and described a deceptive experience with false promises and misleading information. This contrasts sharply with the positive experiences of other customers.

Source: 1 of 8 reviews • Confidence: low (single negative account)

Positive reviews overwhelmingly recommend Moss Bros. GMC, citing smooth transitions, great deals, and high-quality service. However, the negative reviews strongly discourage patronage due to poor communication, delays, and dishonest practices, creating a mixed recommendation landscape.

Source: 8 of 8 reviews • Confidence: medium (conflicting themes)