Moss Bros. Honda

Multiple customers highlight the exceptional assistance from sales staff such as Chris, David, Paris, Patrick (in some cases), Sergio, and Justin. They often mention personalized attention, willingness to travel for customers, and going above and beyond to ensure satisfaction, even with complex situations like financing or trade-ins.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review criticizes the dealership for misleading information regarding refinancing options and a service package that could be used at any Honda location, stating that the sales manager Brian lied about these aspects.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

One reviewer received a 2WD model instead of the selected 4WD Honda Civic, despite the same price, indicating a potential issue with vehicle accuracy post-selection.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

While many customers rate their experience highly, with scores of 4 to 5 stars, a few mention negative interactions, particularly with initial sales agents and F&I staff, which overshadowed otherwise positive experiences.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

Returning customers appreciate the professionalism of later staff members like Brian and Ernie, who improved their experience after initial disappointments with earlier agents. However, the initial rude attitude from some staff can negatively impact returning customers.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)