Moss Bros. Toyota of Moreno Valley

Multiple customers highlight an exceptional sales experience, praising staff such as Joel Spencer, Sales Manager Williams, Tony, Anthony, David Slauter, Jesus Ali, Martin, Rosalio, Andres Mondragon, and Cristian for being knowledgeable, patient, professional, and committed to customer satisfaction. They emphasize clear communication, honest pricing, and a smooth, stress-free process.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Keywords: exceptional service, honest pricing, knowledgeable staff

Reviews consistently mention that the finance team, particularly Anthony, makes the paperwork process quick and stress-free by explaining details clearly and answering all questions.

Source: 1 of 8 reviews • Confidence: medium (single review)

• Finance team praised for clarity and efficiency

David Slauter is repeatedly praised for his honesty, respect, and ability to secure a fair deal. Joel Spencer, Sales Manager Williams, Tony, and Anthony are also highlighted for their professionalism and commitment to customer confidence.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Salespersons: David Slauter, Joel Spencer, Sales Manager Williams, Tony, Anthony

Several reviews report poor service experiences, including long wait times, lack of communication, unresolved technical issues (such as infotainment screen freezing and loss of LoJack system), and failure to provide loaner vehicles or timely updates.

Source: 3 of 8 reviews • Confidence: low (conflicting experiences)

• Service issues: long waits, communication problems, unresolved technical faults

The majority of positive reviews strongly recommend Moss Bros. Toyota, citing exceptional service, knowledgeable staff, and a smooth buying process. However, negative reviews caution against using the service department due to poor communication and unresolved issues.

Source: 8 of 8 reviews • Confidence: medium (mixed feedback)

• Recommendation: strong for sales, cautious for service