Moss Bros. Volkswagen of Moreno Valley

Multiple customers highlight a smooth, transparent, and highly engaging process, with staff such as David Luna, Adriana, Richard, Evette Madril, Zack Mosely, David Ruiz, Mark (GM), and Damian Anaya receiving special praise for their professionalism, friendliness, and willingness to go the extra mile. One reviewer noted that the dealership made an “impossible” purchase happen with a great deal and APR interest.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff names frequently mentioned: Evette Madril, Zack Mosely, David Luna, Adriana, Richard, David Ruiz, Mark (GM), Damian Anaya.
• Keywords: smooth process, transparent, friendly, above and beyond, great deal, low wait times.

Customers consistently mention that the service department treats them with respect, keeps them informed, and returns vehicles sparkling clean. Evette Madril is noted for exceeding expectations by ensuring customer satisfaction and vehicle cleanliness, with minimal wait times and proactive communication.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

• Service highlights: welcoming smile, respect, vehicle cleanliness, minimal wait times, proactive updates.

One reviewer expressed extreme dissatisfaction, alleging hidden fees, broken promises about no add‑ons, and a lack of follow‑up communication regarding a pre‑ordered Golf R. The reviewer described the experience as the worst they have ever had and advised others to avoid the dealership.

Source: 1 of 8 reviews • Confidence: low (single negative account)

• Negative keywords: hidden fees, broken promises, lack of communication, worst experience.

Evette Madril, Zack Mosely, David Luna, Adriana, Richard, David Ruiz, Mark (GM), and Damian Anaya are repeatedly mentioned for their exceptional service, friendliness, and ability to make the car‑buying process stress‑free and transparent.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Frequently praised staff: Evette Madril, Zack Mosely, David Luna, Adriana, Richard, David Ruiz, Mark (GM), Damian Anaya.

Several reviews note that the dealership secured better-than‑expected deals and APR interest rates, making previously impossible purchases feasible. This includes a special mention of a great APR for a vehicle purchase.

Source: 2 of 8 reviews • Confidence: medium (specific mention of deals)

• Keywords: great APR, better deal, impossible purchase made possible.