Motel 6 Ontario, CA - Airport

Several reviewers experienced problems with their reservations being canceled upon arrival due to payment issues, even when they selected the option to pay at the property. This led to additional costs and frustration, especially during peak booking periods like Valentine’s Day weekend.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers reported rooms that were not clean, with issues such as lingering smoke odors, mold in showers, visible dust and hair, and even foreign items like a dirty tennis ball. These cleanliness concerns were recurring themes across several reviews.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

Guests often mentioned poor customer service, describing staff as rude, condescending, and unprofessional. Specific complaints included threats from a resident, a hostile assistant manager, and a lack of responsiveness to complaints about noise and cleanliness.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

A few reviewers praised specific staff members, particularly Jiumana, who was described as accommodating and angelic, and noted peaceful, well-insulated rooms with clean windows and fresh paint. However, these positive comments were outweighed by the numerous negative experiences.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Some guests reported a lack of hot water for multiple days and hard, uncomfortable beds. Additionally, one reviewer mentioned that the TV only provided two channels and that maintenance was not promptly sent to address the issue.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Several reviews highlighted safety concerns, including a threatening encounter with a resident and a lack of action from staff regarding noise disturbances from neighboring rooms, leading guests to feel unsafe and dissatisfied with the environment.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)