Mountain Auto Service & Towing, Inc.

Several reviewers report unreliability, with complaints about missed scheduled pickups, rude customer service, and inability to honor AAA-assigned services. However, some customers experienced prompt and professional service when contacted directly.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)

• Rates can be expensive for out-of-pocket payments; AAA or insurer coverage recommended.

Multiple reviews detail vehicle damage, including front-end damage from improper towing methods and suspension damage from storm drain incidents. Some claim the company lied about using a flatbed to avoid responsibility.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Customer service is frequently criticized as rude, unprofessional, and dismissive, with instances of gaslighting and blaming customers for scheduling issues.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Several reviewers praised the professionalism, politeness, and helpfulness of staff like Dan, noting that they made stressful situations better and provided good advice on insurance claims.

Source: 3 of 8 reviews • Confidence: medium (positive feedback)