Mountain View Tire & Auto Service

Several reviewers report positive experiences with tire replacements, noting clear communication and fair pricing. However, one reviewer experienced an inaccurate diagnosis after a tire replacement, leading to an unnecessary $165 repair for a sensor that was later found to be fine. The shop also failed to inform the customer about retaining a rim without consent.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Multiple customers praise the honesty and clear explanations provided by staff, such as Daniel the manager and mechanics Eric or Tony, who showed worn parts and explained repairs. Conversely, one review alleges that the shop charged $2,100 for unnecessary parts and labor based solely on an MAF sensor code, without proper mechanical diagnosis, and refused a refund when the issue was later identified as an ECU problem elsewhere.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Guests often mention excellent customer service, with staff being kind, helpful, and thorough in explanations. One reviewer noted a dismissive attitude and safety concerns due to loose components after an alignment, leading to additional costs and safety risks. Overall, service quality is highlighted positively in most reviews.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

One review specifically warns of safety issues, stating that after an alignment, lug nuts and control arm bolts were loose enough to be unscrewed by hand, posing a risk of wheel detachment. The customer had to cancel travel plans, fix the work themselves, and pay another shop $200 to correct the job. No other reviews mention similar safety problems.

Source: 1 of 8 reviews • Confidence: low (limited evidence)