Murrieta Valley Surgery Associates

Several reviewers reported significant delays and last-minute changes. One patient arrived early for a 2 PM appointment but was not prepped until 4 PM, and the correct anesthesia was unavailable, leading to cancellation. Another patient waited over two hours for a family member after the surgery was canceled at the last minute. These incidents suggest inconsistent scheduling and preparation.

Source: 3 of 8 reviews • Confidence: medium (multiple independent reports of delays and cancellations)

Multiple customers praised the surgeons, describing them as experienced, caring, and skilled. Reviews highlighted positive interactions with Dr. Kaylene Barrera, Dr. Nouri, and Dr. Essien, noting clear communication, professionalism, and successful surgical outcomes. However, one patient felt dismissed by their surgeon and had to seek a second opinion.

Source: 4 of 8 reviews • Confidence: high (explicit mention of surgeon skill and patient satisfaction)

The office environment and staff behavior received mixed feedback. Some patients commended the kindness and organization of the nursing staff and front desk, while others described the office as dirty, the staff as rude and dismissive, and the front desk as unprofessional. One reviewer noted a sick front desk employee and another reported being given incorrect information about their condition.

Source: 4 of 8 reviews • Confidence: medium (conflicting themes of staff competence and office cleanliness)

One reviewer expressed strong dissatisfaction over a last-minute $240 facility fee demanded without explanation or documentation, describing the practice as unprofessional and shady. This reflects a notable concern about financial transparency at the facility.

Source: 1 of 8 reviews • Confidence: low (single isolated incident of fee transparency issue)