My MVU Smart Portal
Location
14331 Frederick St, Moreno Valley, CA 92553
Photos
What reviewers say
Multiple reviews criticize Moreno Valley Utilities for high charges, poor customer service, and disconnect practices.
Themes summarized from customer reviews (sample of 4)
Does Moreno Valley Utilities frequently overcharge customers compared to competitors like Edison?
Several reviewers state that Moreno Valley Utilities charges more than competitors such as Edison, describing the bills as 'ridiculous high' despite low usage.
Source: 2 of 4 reviews • Confidence: medium (explicit mention)
What is the process and cost for reconnection after a disconnection due to unpaid bills?
One review notes that reconnection fees range from $30 to $50 when utilities are turned back on electronically after disconnection for overdue payments.
Source: 1 of 4 reviews • Confidence: high (explicit mention)
How does Moreno Valley Utilities handle communication with customers about overdue balances?
A review indicates that the company allegedly failed to send required notifications, instead sending only a new bill with the overdue amount, leading to unexpected disconnections.
Source: 1 of 4 reviews • Confidence: medium (explicit mention)
Do customers feel Moreno Valley Utilities prioritizes revenue over customer care?
Multiple customers express dissatisfaction, stating the company prioritizes money over working with customers, especially regarding medical devices and past-due balances.
Source: 2 of 4 reviews • Confidence: medium (recurring theme)
Ratings
1.0
★★★★★1.04 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- WP7Q+M9 Moreno Valley, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJVVUlf3Sm3IARhTNFPThxE9Y
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