Nelson Heating & Air

Multiple customers reported dishonest practices, such as overcharging for unnecessary replacements and providing misleading diagnostics. One review mentioned the owner falsely claimed the AC unit needed a full replacement costing $4400, while another second company fixed the same issue for $450 by reusing existing Freon. Conversely, one review praised the service as 'wonderful' and 'saved the day.'

Source: 4 of 4 reviews • Confidence: medium (mixed evidence)

Several reviewers noted poor communication, with at least two customers leaving multiple voice mails that went unanswered. This lack of follow-up contributed to frustration and unresolved service issues.

Source: 2 of 4 reviews • Confidence: medium (explicit mention)

One reviewer experienced a series of failures after an AC unit was 'traded' from the owner's house, with the unit malfunctioning multiple times over a few weeks, leading to high indoor temperatures. This suggests inconsistent repair quality.

Source: 1 of 4 reviews • Confidence: low (single incident)

One review explicitly stated the service was 'wonderful' and that it 'saved the day,' indicating at least one satisfied customer.

Source: 1 of 4 reviews • Confidence: high (explicit praise)