New Journey Cremation and Funeral Services

Multiple customers highlight the professionalism of New Journey, noting that staff such as Fernando and Shay are organized, prompt, and provide clear explanations of processes. They consistently meet or exceed expectations during difficult times.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

Guests often mention the compassionate nature of the team, expressing deep gratitude for the empathy shown, especially in handling delicate situations like cross-border repatriation and ensuring dignity in service arrangements.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

One review criticizes the company for inadequate care of a deceased body, reporting bodily fluids and poor appearance at a service, and threatens legal action. This is the sole negative feedback among the eight reviews.

Source: 1 of 8 reviews • Confidence: low (single dissenting opinion)

Yes, one review specifically praises Fernando for facilitating the prompt and smooth repatriation of a body from Mexicali to the U.S., demonstrating expertise in international funeral logistics.

Source: 1 of 8 reviews • Confidence: medium (specific case example)