Nielsen Fire and Ice

Several reviewers report excellent experiences with prompt, professional service and high-quality installations, while multiple customers describe ongoing HVAC problems, frequent callbacks, and difficulty reaching the owner, Nate, leading to financial losses and negative guest reviews.

Source: 8 of 8 reviews • Confidence: medium (conflicting themes)

Guests often mention that communication with the owner, Nate, is frustratingly difficult, with delays and challenges in reaching him. Conversely, some customers praise clear and reassuring communication from Nate and the team.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

Multiple customers describe the pricing as fair and reasonable, particularly noting that the company provided transparent options without aggressive sales pitches. However, one reviewer reports substantial costs totaling over $7,500 for unresolved issues, suggesting potential overcharging.

Source: 4 of 8 reviews • Confidence: medium (partial agreement)

One review highlights that a full HVAC system replacement was completed in two days, exceeding the expected three-day timeline, and the team was described as silent, respectful, and thorough.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers commend the technicians for their expertise, particularly with newer models like Google Nest thermostats, describing them as thorough, efficient, and knowledgeable.

Source: 3 of 8 reviews • Confidence: high (explicit mention)