NORMS Restaurant

Several reviewers report long wait times, especially on weekend evenings, with waits ranging from 10 to nearly 20 minutes. One review noted no wait on a rainy day, suggesting variability based on location or time of day.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers describe the food as good or delicious, praising items like the BLTA sandwich, patty melt turkey burger, and steak and eggs. However, one reviewer found the Thousand Island dressing too tart, and another noted cold, forgotten pancakes.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Service is highlighted as both excellent and poor. Several reviews praise specific servers—Kiako, Laura, and Marina—for being friendly, attentive, and efficient. Conversely, one reviewer criticizes a manager named Beverly for poor customer service and attitude, leading to a corporate complaint.

Source: 5 of 8 reviews • Confidence: medium-high (mixed evidence)

One reviewer mentioned dirty utensils, indicating a cleanliness issue at that particular visit.

Source: 1 of 8 reviews • Confidence: low (single report)

Pricing is described as reasonable for burgers at around $11.99, while premium entrees cost about $17+. One review notes the value compared to overpriced restaurants in California.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)