Oakdale Mortuary & Memorial Park
Location
1401 S Grand Ave, Glendora, CA 91740
Photos
What reviewers say
Oakdale Mortuary & Memorial Park receives mixed reviews, with praise for compassionate staff and service quality, but concerns about maintenance of gravesites.
Themes summarized from customer reviews (sample of 8)
How would you describe the overall service quality at Oakdale Mortuary & Memorial Park?
Multiple customers highly praise the service quality, noting exceptional care, professionalism, and compassion from staff such as Chula, Lauren, Sandy, Loren, Sally, Angel, Ilene, and Erick. Guests often mention that the funeral director and staff communicated well, were very compassionate, and ensured everything went as planned. The memorial park's location and the beautiful celebration of life services were also highlighted as strengths.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
- Staff names frequently mentioned: Chula, Lauren, Sandy, Loren, Sally, Angel, Ilene, Erick
- Keywords: compassionate, professional, communication, beautiful service
What are the concerns raised about the maintenance of gravesites at Oakdale Memorial Park?
One review explicitly criticizes the condition of gravesites, reporting red ant hills and rows of headstones underwater, indicating poor maintenance. The reviewer expressed dissatisfaction with the lack of response from management despite reporting these issues.
Source: 1 of 8 reviews • Confidence: medium (single negative report)
- Issues: red ant hills, underwater headstones
- Management response: none reported
Which staff members are frequently commended by customers?
Several reviewers specifically thank individual staff members for their outstanding service. Chula is repeatedly praised as an excellent funeral director, while Loren, Sally, Angel, Ilene, and Erick are also highlighted for their kindness, professionalism, and support during difficult times.
Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)
- Frequently mentioned staff: Chula, Loren, Sally, Angel, Ilene, Erick
- Keywords: kindness, professionalism, support
How does Oakdale Memorial Park handle pre-purchase arrangements and customer communication?
One review notes that pre-purchasing arrangements provided comfort and that staff, particularly Natalia, were responsive and attentive to the customer's needs, answering questions via calls, texts, and allowing personal touches like bringing birds and roosters for a final goodbye. This responsiveness and personalization were appreciated by the family.
Source: 1 of 8 reviews • Confidence: medium (specific positive example)
- Pre-purchase arrangements: appreciated
- Staff responsiveness: high
Ratings
4.0
★★★★★4.0784 reviews
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Popular Times
Amenities & Details
Service options
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Parking
Details
- Plus Code
- 447G+65 Glendora, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJgfs7C8bHwoARkOZq6cuddPc
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