On The Way Solutions

Several reviewers have reported difficulties with communication, including missed calls, incorrect scheduling information, and a lack of updates. One review described a series of scheduling mishaps and conflicting information. However, other customers have found the company to be responsive and communicative, with updates provided regarding parts delays.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

Multiple customers highlight the professionalism and knowledge of the technicians. One reviewer specifically praised a technician named Stibbie for being punctual and knowledgeable. Another mentioned a positive experience with a technician and his father installing a stove.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One reviewer noted a quick response, with a technician arriving the morning after a Monday call. Others experienced delays due to parts backorders, but were kept informed of the situation.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Reviews mention services including HVAC unit repair, patio door track repair, screen replacement, and appliance installation (stove).

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

While several reviewers praised the company for showing up on time, one review described a significant scheduling issue where no one arrived during the confirmed time frame, leading to frustration.

Source: 2 of 8 reviews • Confidence: medium (conflicting reports)