Optum - Banning specialty office

Several reviewers report that appointments have been completed in a reasonable amount of time, with one noting that their appointment was finished quickly. However, another reviewer experienced last-minute cancellations, indicating variability.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

Multiple customers mention COVID-19 protocols that restrict companions unless there is a specific medical need. This policy is described as understandable.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers criticize the phone system, noting long hold times, unhelpful staff, and a lack of responsiveness. One reviewer specifically mentions a bad attitude from call center staff.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

Opinions are split: one reviewer gave a 5-star rating, praising quick service and excellent care, while another gave a 1-star rating, expressing dissatisfaction with policy restrictions and inability to get timely care.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

Multiple customers report difficulty reaching doctors via phone or app, with long hold times and transfers to unrelated offices. This issue is highlighted as a major frustration.

Source: 3 of 8 reviews • Confidence: high (explicit mention)