Optum - Chino

Multiple reviews report long wait times, with some patients waiting 3 hours or more. One reviewer waited 1 hour and 30 minutes after initial check-in, while another waited 45 minutes despite being told they would be seen within minutes. Several reviewers mention waiting 1–2 hours even when few people were ahead of them.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers criticize the front office staff for poor organization, communication, and bedside manner. Complaints include difficulty getting a live person, full voicemail, and condescending attitudes toward patients, especially those with low-income insurance. One reviewer threatened legal action over a medication refill issue.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Yes, a few reviews highlight specific doctors as excellent. Dr. Cornelia Holmes and PA Maggie Carpio are praised for their competence, friendliness, and thorough explanations. One patient specifically recommended the clinic based on Maggie Carpio’s care.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One review notes that despite long waits, the urgent care staff was competent and handled a serious shoulder injury well. However, another reviewer felt rushed and uninformed by PA Maggie Carpio regarding a contagious condition, indicating inconsistent handling of urgent concerns.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

Multiple reviewers mention that receptionists were pleasant, helpful, and courteous, contrasting sharply with the criticism directed at the front office staff and doctors in some cases.

Source: 3 of 8 reviews • Confidence: high (explicit mention)