Optum - Colton Cooley

Multiple customers highly recommend Dr. Arturo Santiago, describing him as genuine, down-to-earth, friendly, and very responsive. He personally called after hours to discuss test results and promptly responded to a patient's MyChart message within an hour.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

One review reported unexpected billing for a wellness visit that was not communicated upfront, leading to a collection agency notice eight months later. The reviewer felt the process was deceptive and inept.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers noted long wait times, with one patient waiting over an hour past their scheduled appointment time. Another mentioned difficulty securing appointments, often requiring visits to urgent care first.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers praised the professionalism and kindness of nurse practitioners like Alkevin and staff like Jennifer, noting they were thorough, made patients feel at ease, and communicated well.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One review initially reported the lab being shut down, causing inconvenience for lab work. However, a later review confirmed the lab is open again and described it as quick and quiet.

Source: 2 of 8 reviews • Confidence: medium (conflicting reports)