Optum - Murrieta

Several reviewers praise Dr. Whitlock and Dr. Farzin for attentive, caring, and effective care, while others report significant dissatisfaction, citing denied necessary care, poor communication, and administrative errors that compromised patient health.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)

Multiple customers highlight friendly and responsive staff, particularly noting the helpfulness of Janet and Hayden, and the overall courteous demeanor of the front desk and vital sign takers. However, some reviews criticize a specific referral staff member for rudeness and poor communication.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Several reviews mention significant administrative issues, including delayed prescription refills, lack of reminder systems, missed lab work requests, and poor follow-through on referrals, leading to patient frustration and potential health risks.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

A number of reviewers note a decline in service quality and communication since Dr. Tang retired and under new ownership, describing increased confusion, indifference, and a shift toward a more transactional approach.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)