Optum - Rancho Cucamonga Lemon

Several reviewers reported issues with appointment scheduling, including being rescheduled multiple times without clear explanation and long wait times after the scheduled appointment time. One reviewer waited 45 minutes past their appointment time without being called. However, another reviewer praised Dr. Adan for providing a same-day appointment when their child was ill. Overall, scheduling reliability appears inconsistent.

Source: 5 of 8 reviews • Confidence: medium (mixed evidence from multiple reviews)

Multiple customers highly praise Dr. Olga Adan, describing her as caring, thorough, and attentive. Reviewers note that she takes time to ask appropriate questions, examines patients carefully, and follows up when necessary. Some mention that she has been their pediatrician for many years and has saved a child's life. However, a few reviews criticize the office staff for rudeness and poor communication.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review describes the call center staff as rude, with a specific incident involving a representative named Vanessa who refused to send immunization records and dismissed the caller. The reviewer stated that due to this treatment, they will no longer use the office. Other reviews do not mention staff behavior, focusing instead on Dr. Adan's care.

Source: 1 of 8 reviews • Confidence: low (single negative incident)

One reviewer expressed frustration with the clinic's continued mask enforcement in the waiting room, despite the end of the COVID pandemic, describing it as inconsiderate. This comment does not reflect the views of other reviewers, who focus on medical care and staff interactions.

Source: 1 of 8 reviews • Confidence: low (single isolated comment)