Optum - Rancho Mirage

Multiple reviews criticize the front desk staff for rudeness, attitude, and lack of commitment, with one reviewer specifically mentioning a worker named Reina as particularly problematic.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviewers praise individual doctors, calling them great and providing thorough care, while others report dissatisfaction with recent changes in staff and communication.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple customers note poor responsiveness, including delayed or missed phone calls, lack of follow-up, and late appointment notifications, leading to frustration.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention unprofessional behavior, gossiping, verbal abuse, and lack of empathy, particularly towards elderly patients, raising safety and morale concerns.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

Reviews indicate dissatisfaction with recent staff changes, noting that previous assistants like Megan were more competent, and new staff are perceived as unresponsive and understaffed.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One highly positive review specifically praises a nurse practitioner for providing an exceptionally thorough and helpful review of LabCorp information.

Source: 1 of 8 reviews • Confidence: high (explicit mention)