Optum - San Bernardino

Several reviewers report very long wait times, with one mentioning an appointment available only in May and another noting a two-hour wait at a same-day clinic due to high volume. Multiple customers also mention difficulty scheduling specialist referrals, with authorizations taking weeks and specialist appointments months away.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Wait times can be weeks to months for specialist appointments.
• Same-day clinic wait up to two hours during busy periods.

Multiple customers describe the staff as friendly, professional, and compassionate, with one patient stating they have been satisfied for nearly two decades. Another highlights excellent bedside manner from specific doctors.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Staff praised for kindness and timely care.
• Doctors Enloe and Lee-Jackson noted for excellent bedside manner.

One reviewer reports difficulty reaching providers, with MyChart messages and phone calls often unanswered. Another mentions staff declining calls from an insurance provider and a dismissive response to a medication denial, indicating potential communication problems.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• MyChart messages may not be forwarded promptly.
• Staff responsiveness criticized in one instance.

One reviewer notes the building appears clean and recently renovated, though it is described as old. Another mentions a pleasant atmosphere and that the medical system is fully computerized, which may affect accessibility for those without personal devices.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

• Facility described as clean and renovated.
• Computerized system may limit phone portal access.

Praise-driven reviews highly recommend the practice, citing long-term satisfaction and excellent care. However, a strongly negative review advises staying away due to poor care focus and administrative inefficiencies.

Source: 3 of 8 reviews • Confidence: medium (conflicting opinions)

• Highly recommended by long-term satisfied patients.
• One reviewer urges others to avoid Optum entirely.