Pacific Auto Center

Multiple customers reported a lack of communication from sales representatives, requiring repeated follow-ups to receive basic information. One review mentioned speaking with five different salespeople who failed to follow up or take ownership of the customer's interest.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviews highlighted significant hidden fees and non-negotiable add-ons, such as $3,400–$4,500 in dealer markups and mandatory items like GPS tracking, VIN etching, and door guards. Customers felt these were misrepresented or inflated.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

Multiple reviews indicated that the listed online prices were misleading, with salespeople and managers adding substantial extra costs not disclosed upfront. Customers felt the dealership engaged in false advertising and bait-and-switch tactics.

Source: 3 of 8 reviews • Confidence: medium-high (consistent complaints)

While one review praised the finance representative for being kind and helpful, overall sentiment was negative. Many customers described experiences as unprofessional, pushy, and lacking accountability, leading to recommendations to seek alternatives elsewhere.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

One review mentioned filing complaints with the Federal Trade Commission, California DMV, and Attorney General's office due to perceived fraud and illegal practices related to hidden fees and mandatory add-ons.

Source: 1 of 8 reviews • Confidence: low (single incident)