Padgett's Fire & Flood Restoration

Multiple customers report that Padgett's responds very quickly to emergencies, often arriving within hours of contact. For example, one review noted that technicians arrived within an hour after a dishwasher leak, and another mentioned an immediate response to a roof leak.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Five of eight reviewers highlight that Padgett's staff are professional, courteous, and knowledgeable. They describe employees such as Hector, Debbie, Billy, Eric, Sam, Jorge, and Isael as polite, helpful, and attentive to detail.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews indicate that Padgett's handles insurance coordination effectively. One customer mentioned that the company organized all necessary repairs, arranged estimates and payments directly with the insurance, and coordinated every aspect of the work from demolition to finish.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Two reviews express serious concerns. One customer reported that items were missing and that a representative threatened to withhold belongings until insurance payment, while another stated that belongings were stolen and unpacking was billed but not performed.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

Most reviewers praise the communication, noting that questions were answered clearly and follow-ups were timely. However, one review criticized a representative named Debbie for being unkind and threatening during a stressful situation.

Source: 3 of 8 reviews • Confidence: medium (mixed feedback)