Pep Boys Auto Service & Tires

Multiple customers report that Pep Boys completes repairs very quickly, often within 45 minutes to a few hours, even on weekends. For example, one reviewer noted a spark plug and ignition coil emergency was fixed within 45 minutes on a Sunday afternoon, and another mentioned being back on the road by early afternoon after a breakdown.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Guests often praise the courteous, polite, and professional demeanor of the staff, particularly mentioning Mr. Medrano and his team. Reviewers highlight that the technicians explain repairs in detail, making complex issues easy to understand.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Two reviews express dissatisfaction. One customer felt misled about a battery warranty, stating the warranty only covered the original cost and did not cover price increases, leading to unexpected out-of-pocket expenses. Another reviewer reported that all four tire sensors were damaged during installation, with the shop refusing responsibility and charging a high replacement fee.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Yes, several reviews confirm that Pep Boys efficiently handles emergency situations. One customer was towed in on a late Sunday afternoon for a breakdown and was back on the road by early afternoon, praising the team's competence and prompt service.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)