Pep Boys Auto Service & Tires

One reviewer reported being told over the phone that their vehicle had a lifetime alignment and was instructed to come in for service. Upon arrival, the store manager, Richard, denied servicing the car, citing insufficient confirmation despite the phone confirmation and system note. This led to frustration and wasted travel time, highlighting a lack of accountability for information provided by staff.

Source: 1 of 8 reviews • Confidence: low (single conflicting account)

Multiple customers praised the professionalism and clear communication of the service team. One reviewer highlighted quick diagnosis, transparent explanations, and prompt completion of a door lock actuator repair without hassle. Another appreciated the free jump start service and fast resolution of wiring issues. However, some reviews noted upselling tendencies and a lack of attention to detail, such as failing to check lugnuts, which led to safety concerns.

Source: 5 of 8 reviews • Confidence: high (recurring positive theme)

• Service turnaround often faster than quoted
• Staff named Pete and another unnamed employee frequently mentioned positively

One reviewer found the price reasonable for the service received, while another felt the quality could use more attention to detail and experienced constant upselling attempts. A particularly negative review cited a $200 charge for no work done and a subsequent misdiagnosis leading to missed work days, with a much lower-cost resolution at a different shop. This suggests variability in pricing and service quality.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

• Price perceived as fair by some, overpriced by others
• Upselling noted as a recurring issue

One reviewer specifically appreciated that Pep Boys was open on Sundays, allowing them to address a car running rough before a student's trip to Utah. This indicates availability for urgent or weekend needs, though it is supported by only a single review.

Source: 1 of 8 reviews • Confidence: low (single specific instance)

One customer reported a headlight replacement in February that failed again by December, with the store staff suggesting the customer buy a better bulb without offering further inspection. This reflects a potential reliability issue with certain repairs and a lack of follow-up support.

Source: 1 of 8 reviews • Confidence: low (single negative experience)