Petco

Several reviewers mention attending puppy training classes at Petco and describe the experience as great, with instructors like Tanny praised for their expertise and helpfulness in recommending healthy dog treats.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers report a smooth online ordering experience, noting that products were ready for pickup and they received excellent customer service.

Source: 2 of 8 reviews • Confidence: high (recurring theme)

One reviewer shared that after finding a motherless rabbit family, Petco staff were extremely helpful, even using their app for price matching, and the reviewer highly recommends the store for such situations.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

A reviewer highlights that Petco's grooming staff are accommodating to nervous dogs, successfully grooming a scared dachshund and earning praise for their patience and skill.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One customer reported that an aquarium ordered online was marked as ready but sat unattended for several hours before being presented in poor condition, suggesting potential stock or pickup management issues.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One reviewer noted that while the groomers did a great job cleaning and de-matting their dog, a strong-smelling spray was applied against the customer's request, causing discomfort for both the dog and the owner.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Overall, the majority of reviews praise Petco's customer service, highlighting helpful staff, smooth online processes, and excellent support for pet-related needs, though a few isolated complaints about stock availability and scent preferences exist.

Source: 6 of 8 reviews • Confidence: high (recurring theme)