Petco
Chain with pet food & supplies such as toys, beds & pet technology products, plus medication.
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What reviewers say
Petco receives praise for exceptional pet grooming, knowledgeable staff, and empathetic customer service, though one reviewer expressed dissatisfaction with a grooming service.
Themes summarized from customer reviews (sample of 8)
How would you describe the grooming services at Petco?
Multiple customers highlight Anita, a groomer at Petco, for her exceptional skill, dedication, and compassionate care, noting that pets always leave looking stunning and that the grooming environment is calm and professional. One reviewer specifically mentions Anita's attention to detail and precision, while another praises the overall grooming experience for a dog with special needs. However, one review expressed dissatisfaction with a grooming session, citing long ear hair and lack of facial shaping for the price.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
What is the level of staff knowledge and customer service at Petco?
Several reviewers commend the staff for their knowledge and friendliness, particularly noting Kati's expertise in reptiles and her helpfulness with aquarium setup questions. One review emphasizes the empathy and excellent customer service shown by employees when assisting a pet owner dealing with a sick dog, highlighting the store's compassionate approach.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
Are there any mentions of pricing or value at Petco?
One reviewer specifically mentions that Petco offers great prices and well-organized products, contributing to their decision to return for the deals.
Source: 1 of 8 reviews • Confidence: medium (single mention)
Is there any feedback about the overall store atmosphere or organization?
A reviewer notes that the store is always well-organized and that the staff is amazing, reinforcing the positive shopping experience.
Source: 1 of 8 reviews • Confidence: medium (single mention)
Did any review express dissatisfaction with Petco services?
One review expressed strong dissatisfaction with a grooming session, citing unmet expectations regarding ear hair length and facial shaping, and criticism of the register staff's tipping inquiry. The reviewer stated they would not return.
Source: 1 of 8 reviews • Confidence: low (single negative review)
Ratings
4.4
★★★★★4.4705 reviews
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Details
- Plus Code
- 272H+FM Chino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJO09KwLAyw4ARxaBjfwMeWpE
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