PetSmart

Multiple customers note that the store is always organized, fully stocked, and offers supplies for dogs, cats, fish, reptiles, birds, hamsters, guinea pigs, and more.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention friendly and welcoming staff, with specific praise for employees like Sara and Crystal for their helpfulness and knowledge. However, one reviewer reports that younger staff seemed in a bad mood and were unhelpful, while an elderly staff member was praised for excellent customer care.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme with occasional conflict)

Grooming is generally described as on target with good time management, though one reviewer was dissatisfied with a damp, unclean dog after a grooming service, and another praised Aly B as the best groomer who goes above and beyond.

Source: 3 of 8 reviews • Confidence: medium (mixed feedback)

Training classes receive mixed reviews: one reviewer highly praises an associate named Crystal for her empathy and knowledge, while another criticizes Tiffany for negligent handling of a developing puppy, leading to irreversible reactivity issues.

Source: 2 of 8 reviews • Confidence: low (conflicting experiences)

Yes, customers can have online orders shipped home or picked up within a couple of hours at the store, and the app often provides extra promotions for in-store pickups.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

One reviewer notes that the store is well-stocked and has pleasant staff but mentions that the outdoor area is not super clean and there are homeless people hanging around, which may affect the overall atmosphere.

Source: 1 of 8 reviews • Confidence: medium (specific observation)

Multiple customers mention and appreciate PetSmart's rewards program, highlighting it as a positive aspect of shopping there.

Source: 2 of 8 reviews • Confidence: high (explicit mention)