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PetSmart

Pet supply store● Unknown Hours
4.4(1,232)
PetSmart

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Photos

All
Inside
Videos
Dog
Cage
Cat
By owner
Street View & 360°

What reviewers say

PetSmart reviews highlight both positive experiences with helpful staff and cleanliness, as well as concerns about stock levels and service delays.

Themes summarized from customer reviews (sample of 8)

Is the fish department well-stocked at PetSmart?

Several reviewers note that the fish department is often lacking, with empty tanks and no new stock for multiple weeks, leading to a poor front-of-store display.

Source: 1 of 8 reviews • Confidence: low (single review mention)

How helpful is the staff at PetSmart?

Multiple customers praise the staff, mentioning attentive and helpful employees, with specific compliments on Daniel and Robert for their hard work and friendliness.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

  • Staff named Daniel and Robert frequently highlighted for exceptional service.

Are the store lines long and hard to navigate?

One reviewer reports long lines and difficulty finding an employee to assist, indicating potential service bottlenecks during busy periods.

Source: 1 of 8 reviews • Confidence: medium (single review mention)

Does PetSmart offer good deals and a rewards system?

Several reviewers mention attractive deals through the rewards system, contributing to a positive shopping experience.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

  • Rewards system noted for providing savings.

Is the grooming service at PetSmart satisfactory?

One reviewer highly recommends Destiny for grooming, describing her as friendly, professional, and caring, with the dog enjoying the experience.

Source: 1 of 8 reviews • Confidence: low (single review mention)

  • Groomer Destiny praised for quality service.

Are there any negative experiences reported at PetSmart?

One review expresses significant disappointment with grooming services, stating the work was not completed despite a long wait, leading to a decision not to return.

Source: 1 of 8 reviews • Confidence: low (single review mention)

Ratings

4.4

4.4

1,232 reviews

5
829
4
231
3
93
2
25
1
54

Location

11945 Central Ave, Chino, CA 91710

ChinoCA91710

Hours

Monday9 AM–9 PM
Tuesday9 AM–9 PM
Wednesday9 AM–9 PM
Thursday9 AM–9 PM
Friday9 AM–9 PM
Saturday9 AM–9 PM
Sunday10 AM–7 PM

Popular Times

6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p
11p

Amenities & Details

Service options

Curbside pickupDeliveryIn-store pickupIn-store shoppingOnsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Planning

Quick visit

Payments

Debit cardsNFC mobile payments

Details

Plus Code
28P6+MR Chino, California
Timezone
America/Los_Angeles
Google Place ID
ChIJe_n2wwEzw4ARlBBGoIGGirQ

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