PetSmart

Several reviewers highlight excellent customer service, mentioning managers like Josh and employees such as Brittany, Amanda, Cristina, Ariana, and Briana as being very informative, kind, and professional. However, multiple customers report poor service, citing rude attitudes, unexpected fees, and unprofessional grooming practices, particularly from staff members like Tori R and an unnamed employee who charged a late fee.

Source: 8 of 8 reviews • Confidence: medium-high (recurring theme)

• Staff praised for informative and friendly interactions.
• Complaints focus on rude behavior and unexplained fees.

Positive experiences with grooming are frequent, with customers praising cuts, baths, and the gentle handling of pets by staff like Amanda, Cristina, Ariana, and Briana. Negative reviews, however, detail instances of poor grooming quality, including uneven cuts, traumatized pets, and lack of professionalism from certain groomers, notably Tori R.

Source: 8 of 8 reviews • Confidence: medium (conflicting evidence)

• Highly recommended for gentle and skilled grooming by some staff.
• Criticism for subpar grooming and unprofessional conduct by others.

A few reviews mention unexpected fees, such as a $10 late fee for being 15 minutes late and an arbitrary $10 charge for a groomer claiming the pet was distracted. These fees were not mentioned at other PetSmart locations and were a source of dissatisfaction.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Late fee policy not consistently applied across locations.

Josh, Brittany, Amanda, Cristina, Ariana, and Briana are repeatedly praised for their professionalism, kindness, and expertise in handling pets and answering questions about services.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Common complaints include poor grooming quality such as uneven cuts, traumatized pets, and unprofessional behavior from certain groomers, particularly Tori R, who was accused of gaslighting and charging subjective fees.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Grooming issues often linked to specific staff members.