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PetSmart

Pet supply store● Unknown Hours
★★★★★4.3(918)
PetSmart

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Photos

All
Inside
Cage
By owner
Street View & 360°

What reviewers say

PetSmart offers a wide selection of pet supplies, excellent grooming services, and helpful staff, though some customers note issues with the aquatics section and checkout staffing.

Themes summarized from customer reviews (sample of 8)

Is PetSmart a good place to find supplies for desert tortoises?

Multiple customers highlight that PetSmart provides everything needed for desert tortoise care, including a proper terrarium (Exo-Terra Terrarium 36x18x12) and excellent customer service in locating these items.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

How is the grooming service at PetSmart?

Several reviewers praise the grooming service, specifically mentioning skilled groomers like Lindsie and CJ who provide artistry and listen to customer preferences, and a knowledgeable dog trainer, Eileen T., who helped transform an anxious dog into a therapy dog.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

What do customers think about the store's cleanliness and size?

Guests often mention a clean, spacious store with ample handicap parking and a friendly atmosphere, making it enjoyable for families and pets alike.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

Are there any concerns about the aquatics section?

One review noted that the aquatics section is small and neglected, with dead fish and dirty tanks that obscure visibility, indicating maintenance issues.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

How is the checkout experience at PetSmart?

A few customers requested more checkout staff, suggesting that the current staffing (often just two checkers) can lead to longer wait times.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

Is the staff generally helpful and friendly?

Multiple customers describe the employees as friendly and helpful, though one instance of rudeness was reported by a reviewer who encountered a staff member with blue hair.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Ratings

4.3

★★★★★4.3

918 reviews

5★
560
4★
199
3★
75
2★
33
1★
51

Location

25290 Madison Ave, Murrieta, CA 92562

MurrietaCA92562

Hours

Monday9 AM–9 PM
Tuesday9 AM–9 PM
Wednesday9 AM–9 PM
Thursday9 AM–9 PM
Friday9 AM–9 PM
Saturday9 AM–9 PM
Sunday10 AM–7 PM

Popular Times

6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p
11p

Amenities & Details

Service options

Curbside pickupDeliveryIn-store pickupIn-store shoppingOnsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Planning

Appointment requiredQuick visit

Payments

Debit cardsNFC mobile payments

Details

Plus Code
HR43+5M Murrieta, California
Timezone
America/Los_Angeles
Google Place ID
ChIJz0dL4RWC3IARYr-LGnPp-z4

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