PetSmart

Several reviewers praise the staff for being sweet, friendly, and accommodating, especially when dealing with hyperactive dogs or anxiety. However, one reviewer reported a rude and condescending front desk staff member who was unaccommodating regarding a refund and package.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention)

Multiple customers mention receiving text updates about their dog's well-being, which they found reassuring. This service is highlighted as a positive aspect of the stay.

Source: 2 of 8 reviews • Confidence: high (recurring theme)

One reviewer experienced an unexpected policy requiring vet clearance for a dog that had stayed there before, causing inconvenience and travel plan changes. Another mentioned a manager calling to discuss grooming but did not elaborate on the outcome.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One reviewer specifically noted that the store they visited was one of the cleanest PetSmart locations they've seen, with particularly well-maintained aquariums. However, this comment pertains to the retail store rather than the PetHotel service.

Source: 1 of 8 reviews • Confidence: low (single mention)