PetSmart
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
Photos
What reviewers say
PetSmart is praised for helpful staff, good stock, and clean facilities, but some customers report issues with misleading sales, poor training class experiences, and hygiene concerns.
Themes summarized from customer reviews (sample of 8)
Does PetSmart usually have the pet supplies I need?
Multiple customers report that about 90% of the time, PetSmart has the items they need, indicating generally good stock levels.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
How is the customer service at PetSmart?
Several reviewers highlight very helpful and friendly staff, describing excellent customer service across different visits.
Source: 4 of 8 reviews • Confidence: high (recurring theme)
Are the store facilities clean and well-maintained?
At least two reviews mention that the store is clean and fully stocked, suggesting good facility maintenance.
Source: 2 of 8 reviews • Confidence: medium (explicit mention)
Have any customers experienced misleading sales or poor training class service?
One review details being misled about a puppy book's coupon eligibility and dissatisfaction with a late, inexperienced trainer, followed by unresponsive customer service when attempting to cancel the class.
Source: 1 of 8 reviews • Confidence: low (single negative account)
Are there concerns about hygiene or store organization?
One recent update criticizes neglected Betta fish and overall poor store organization, describing conditions as unsanitary and chaotic.
Source: 1 of 8 reviews • Confidence: low (single negative account)
Ratings
4.4
★★★★★4.42,148 reviews
Location
595 E Hospitality Ln, San Bernardino, CA 92408
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Planning
Payments
Parking
Details
- Plus Code
- 3P7G+VQ San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJHxc2m4Os3IARoOlQyR1Anwg
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