PetSmart Grooming

Several reviewers reported issues with grooming staff, describing them as inexperienced, nervous, or using distressing techniques such as choking leashes and difficulty trimming nails. One reviewer mentioned a senior groomer who charged extra for a difficult dog, leading to post-grooming distress. However, another reviewer praised Ryan V for consistently excellent service.

Source: 6 of 8 reviews • Confidence: medium (recurring theme of staff inexperience and distressing techniques)

Multiple customers noted excellent customer service, particularly for DoorDash orders and general store assistance. One reviewer specifically highlighted knowledgeable employees regarding pet food and treats.

Source: 3 of 8 reviews • Confidence: high (explicit mention of positive customer service experiences)

One reviewer expressed serious concerns about the handling of small dogs, stating that the store is not equipped to handle tiny breeds safely and citing past incidents of harm. The reviewer decided not to return for grooming due to these risks.

Source: 1 of 8 reviews • Confidence: low (specific incident of alleged negligence)

Opinions are mixed: while some customers appreciate the product variety and knowledgeable staff, others find the grooming department problematic and report long waits for assistance, leading them to prefer driving further for service.

Source: 8 of 8 reviews • Confidence: medium (conflicting feedback across different aspects of the business)