Phenix Salon Suites Murrieta

Several reviewers report significant maintenance issues, such as a persistently hot room and an ant infestation, leading to appointment cancellations. However, one reviewer noted that the AC was finally fixed two weeks before their move-out. Multiple customers have left due to these problems.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Customer service is highly praised for individual stylists like Alix, Jessie, and Maggie, who are described as nice, down-to-earth, and providing excellent hair and nail services. However, one reviewer criticized Mandy Hershberger for poor communication, demanding payment for lost time without prior notice, and being rude, resulting in a lost customer.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Multiple reviews mention dissatisfaction with management, including failure to refund deposits, charging full weeks for partial use, and unresponsive management despite being correct. One reviewer specifically noted that the manager seemed indifferent and only offered a generic apology.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Satisfied guests often mention the relaxing atmosphere, customizable spaces, a water feature for photo opportunities, and the quality of individual services like electrolysis and nail care. The salon is described as quiet, relaxing, and aesthetically pleasing.

Source: 4 of 8 reviews • Confidence: high (explicit mention)