Planet Fitness
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What reviewers say
Planet Fitness reviews highlight cleanliness, staff friendliness, and issues with shower soap, temperature control, and equipment accessibility.
Themes summarized from customer reviews (sample of 8)
Is the gym environment clean and welcoming?
Multiple reviewers praise the gym's cleanliness and welcoming atmosphere, noting staff efforts to keep weights organized and facilities tidy. Several guests often mention the positive vibe created by friendly staff members.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Are there soap dispensers available in the showers?
Several reviewers note the absence of soap in the showers, describing it as unusual for a gym setting.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
Is the gym temperature comfortable, especially during early morning hours?
Multiple customers report the gym being too cold in the early morning due to high-speed overhead fans, with staff reportedly unresponsive to requests to adjust the settings.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
How helpful are the staff in assisting new members unfamiliar with equipment?
One reviewer found staff unhelpful when seeking guidance on machine usage, suggesting a need for better orientation for newcomers. Other guests did not mention similar experiences.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Are there issues with equipment accessibility due to other members' behavior?
A few reviewers mention that certain individuals monopolize multiple sets of dumbbells, making it difficult for others to find needed weights, despite staff attempts to address the behavior.
Source: 1 of 8 reviews • Confidence: medium (specific incident)
Do specific employees receive praise for their service?
Several guests highlight Otis and Bibi as exemplary employees, commending their friendliness, cleanliness efforts, and positive impact on the gym atmosphere.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Is the water temperature in the showers adequate?
One reviewer specifically noted that the shower water is tepid, attributing it to a lack of investment in a proper water heater by the franchisee.
Source: 1 of 8 reviews • Confidence: low (specific complaint)
Ratings
4.4
★★★★★4.4641 reviews
Location
435 E Hospitality Ln, San Bernardino, CA 92408
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Amenities
Atmosphere
Planning
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Details
- Plus Code
- 3P8F+6P San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJUeIP-ISs3IAR5oYvHom7CNs
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