Planet Fitness

Multiple customers consistently mention that the gym is kept clean, with staff frequently sanitizing equipment and restrooms. Guests often note that they have never encountered a dirty facility. However, one review explicitly criticized the cleanliness, stating that lockers, bathrooms, and floors were not maintained to standard and that broken machines were present.

Source: 7 of 8 reviews • Confidence: high (recurring theme of cleanliness across most reviews, with one outlier)

• Cleanliness keywords: spotless, never dirty, proper sanitizing

Several reviewers highlight the exceptional friendliness and professionalism of the staff. They describe the team as polite, patient, and knowledgeable, offering personal tours and assistance with the app. One reviewer specifically praised an employee for going above and beyond with courtesy.

Source: 6 of 8 reviews • Confidence: high (explicit mention of staff helpfulness in multiple reviews)

• Staff interaction keywords: polite, patient, knowledgeable, personal tour

Customer service is frequently commended, with one reviewer noting that a manager proactively reached out to address a negative experience and resolve complaints, leading to a positive return visit. The staff is described as non-judgmental and supportive of members' fitness journeys.

Source: 5 of 8 reviews • Confidence: medium-high (positive feedback on service and manager intervention, though less frequent)

• Service keywords: proactive manager, non-judgmental, supportive

One review expressed significant dissatisfaction, citing unclean lockers and bathrooms, numerous broken machines, and poor management response to hygiene complaints. This contrasts with the majority of reviews that did not mention maintenance issues.

Source: 1 of 8 reviews • Confidence: low (single conflicting review about maintenance)

• Maintenance concerns: broken machines, unclean facilities