Planet Fitness

Multiple customers note that the gym is clean, with well-maintained machines and bathrooms. One review specifically mentions the facility looking new with added machines, while another highlights the cleanliness of the locker room. However, one reviewer reported a sewage smell from a hydro massage bed.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Facility cleanliness praised in several reviews.

Customer service is described as both excellent and poor. Several reviewers praise the staff for being friendly, helpful, and attentive, with specific mentions of Eugene providing outstanding support. Conversely, one reviewer reports inattentive front desk staff and a perceived lie about a patron with a service animal, indicating poor D- customer service.

Source: 4 of 8 reviews • Confidence: medium (conflicting themes)

• Staff praised for friendliness and helpfulness in multiple reviews.
• One review criticizes staff inattentiveness and dishonesty.

One reviewer notes that the gym appears newly renovated with additional machines, suggesting recent updates. The atmosphere is described as improved and sharp.

Source: 1 of 8 reviews • Confidence: medium (single review)

• Recent facility upgrades mentioned in one review.

Planet Fitness offers a summer teen program for ages 13-18, described as easy to sign up. A review highlights a timed circuit workout area designed for beginners, indicating support for those unfamiliar with gym routines.

Source: 1 of 8 reviews • Confidence: medium (specific feature mentioned)

• Teen program and beginner-friendly workout area noted.

Several reviewers mention shower pressure being low and water temperature not reaching hot levels. Additionally, one reviewer experienced a sewage smell from a hydro massage bed, which caused discomfort.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Shower pressure and water temperature issues reported.
• Hydro massage bed odor concern mentioned.