Platinum Women's Health and Wellness

Multiple customers report poor customer service and unprofessional behavior from staff, including rudeness, loud personal conversations, and difficulty scheduling. One reviewer mentioned the office lost important patient paperwork and another felt treated disrespectfully due to a history of sexual trauma. However, some reviewers specifically complimented the front office staff at Temecula and Murrieta locations as courteous, kind, and professional.

Source: 6 of 8 reviews • Confidence: medium (mixed evidence)

• Staff issues noted in 6 reviews
• Positive front office staff mentioned in 2 reviews

Several reviewers experienced frustrating scheduling processes, including duplicate online and in-person paperwork, strict requirements for prior records not held by the office, and long wait times. One patient reported being rescheduled three times after a three-month wait for an appointment.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

• Scheduling difficulties in 4 reviews

Five reviewers highly praised Dr. Neal for his excellent bedside manner, attentiveness, and professionalism. They noted he listens to concerns, is easygoing with attention to detail, and ensures appointments are on time. One reviewer specifically called him the best OBGYN they have encountered, highlighting smooth follow-up scheduling and comprehensive care.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One reviewer with an autoimmune disease reported being refused care once pregnant, despite prior comfort with the provider, leading to a search for another OB/GYN. This indicates a potential lack of continuity for high-risk pregnancies.

Source: 1 of 8 reviews • Confidence: low (single case)