PNC Bank

Multiple customers highlight excellent and outstanding customer service, describing staff as caring, attentive, and willing to go above and beyond to assist. Five of eight reviewers expressed strong satisfaction with the service provided.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention staff confusion or lack of knowledge, such as a teller unable to process a letter for adding a third party to an account and another employee unaware of check cashing procedures for non-account holders. These incidents are noted by at least two reviewers.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer finds it extremely difficult to reach a live person on the phone, citing long hold times and outdated COVID hours, recommending online banking instead. Another praises the bank's mobile app as the best available. Thus, accessibility experiences are mixed.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

One reviewer reports that five fraudulent accounts were opened in their name without proper identity verification, requiring a lengthy in-person visit to close them. This raises a serious security concern specific to this location.

Source: 1 of 8 reviews • Confidence: low (single incident)